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Services
Training &
Certification
Intercede's MyID Training courses enable customers and partners
to implement and operate efficient and effective smart card and
identity management solutions. MyID Training courses are fully supervised,
intensive workshops supported by printed course notes and hands-on
sessions.
MyID Training courses are held regularly in Intercede's
UK headquarters and can also be delivered at a customer location
for and additional charge.
Click
here for more information on MyID training courses
Support
& Maintenance
Intercede offers various Support and Maintenance
packages to suit the business needs of partners
and customers.
Standard telephone support to assist customers
to troubleshoot operational problems is offered 8:30am to 5:30pm
Monday to Friday in the UK. A network of partners provides support
around the globe during local office hours.
Intercede customers who purchase
software maintenance contract receive full product
updates during the contracted period.
Support and maintenance contracts are mandatory
during the first 12 months following software purchase and maybe
optionally renewed for subsequent years. Customers with lapsed support
and maintenance contracts will be charged a rejoining fee before
further support and maintenance services are supplied.
Click
here for more information on MyID Support
Professional
Services
Intercede's Professional Services organization works with customers
around the world to implement smart card and identity management
projects based on Intercede's MyID product range. Using the power
of MyID technology, customers can benefit from enhanced return on
investment (ROI) by enabling fast, least cost and least risk project
implementations.
Intercede has a long established
reputation and enviable expertise gained from
implementing large scale, complex, security driven
smart card deployments both directly in the UK
and in collaboration with local system integration
partners elsewhere in the world. Reference site
visits and interviews are available on request.
Services provided by Intercede
and our partners include:
- Requirements definition and
project planning
- Solution design
- Software configuration and customization
- System installation and commissioning
- Training for system administrators
and end-users
- Post-deployment support and
maintenance
For details of a certified Intercede Professional
Services partner near to your location, please contact sales@intercede.com
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