Support

Intercede provide both email and telephone support to our customers.

Please email details of your problem to support@intercede.com. In the email please indicate the:

• operating system you are using
• version of MyID
• web browser version the brand and
• version of smart cards in use

Additionally please include any relevant log files or screen shots. This will enable us to diagnose the issue and respond to you in an effective manner.

If you require a more urgent response (e.g., system down) then please call us and ask for the support desk.

If you would like to request a new feature in the MyID product range, then please send full details of the required functionality to product@intercede.com

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